About the Austrian Student Ombuds Office
What do we do?
The Student Ombuds Office
- Examines the concerns brought to its attention, provides assistance, or mediates in individual cases with the appropriate bodies and members of the educational institutions.
- Identifies systemic deficiencies.
- Cooperates with advocacy groups, ombuds offices, and higher education governing bodies.
- Treats all requests confidentially.
For whom?
The Student Ombud’s office provides services to
- students
- prospective students
- applicants
- former students
at public universities, private universities, universities of applied sciences and universities of education.
The Student Ombuds Office
- Examines the concerns brought to its attention, provides assistance, or mediates in individual cases with the appropriate bodies and members of the educational institutions.
- Identifies systemic deficiencies.
- Cooperates with advocacy groups, ombuds offices, and higher education governing bodies.
- Treats all requests confidentially.
For whom?
The Student Ombud’s office provides services to
- students
- prospective students
- applicants
- former students
at public universities, private universities, universities of applied sciences and universities of education.
What is the mission of the Austrian Student Ombuds Office?
Advice
Help
Mediate
What services do we cover?
- Admission procedures and admissions
- Student mobility
- Study support
- Study conditions
- Examinations
- Recognition of study achievements
- Studying with a disability
- Student housing issues
Where we cannot help, we will try to provide you with information about alternative sources of advice or assistance?
The Student Ombud’s office may not:
- Amend existing regulations (laws, ordinances, decrees),
- Overturn/revise court decisions,
- Intervene in ongoing proceedings,
- Represent students in court.
.
The Student Ombuds Office may make recommendations to an institution but does not have authority to issue directives.
The expiration of the appeal period will not be affected by contacting the Austrian Student Ombuds Office
The Student Ombuds Office at the Federal Ministry of Education, Science and Research provides advice and assistance.
Mag.a Anna-Katharina Rothwangl
Ombud’s office for Students